Last updated: April 1, 2024

This Privacy Policy outlines how FIASCO (referred to as the "Site," "we," "us," or "our") gathers, utilizes, and shares your personal information when you explore, engage with our offerings, or purchase from shopfiasco.com (the "Site") or interact with us through other channels (collectively, the "Services"). Here, "you" and "your" denote you as a user of the Services, whether you’re a visitor, customer, or any individual whose data we collect under this policy.

We encourage you to review this Privacy Policy thoroughly. By engaging with or accessing the Services, you consent to the collection, use, and sharing of your information as detailed herein. If you disagree with this policy, please refrain from using the Services.

Updates to This Policy

We may revise this Privacy Policy periodically to adapt to new practices, comply with legal requirements, or address operational needs. Any updates will be posted on the Site, with the "Last updated" date revised to April 1, 2025, and we will comply with applicable legal obligations to notify you of significant changes.

How We Gather and Use Your Personal Information

To deliver the Services, we collect personal information directly from you, automatically via technology, and potentially from third parties. The specifics of what we collect depend on your interactions with us. Beyond the uses outlined below, we may leverage your information to communicate with you, fulfill the Services, meet legal requirements, enforce our Terms of Service, and safeguard the Services, our rights, and those of our users or others.

Types of Personal Information We Collect

The personal information we gather varies based on your engagement with the Site and Services. When we refer to "personal information," we mean data that identifies, relates to, describes, or is associated with you. The following details the categories and examples of data we may collect.

Data You Provide Directly

You may voluntarily share the following with us through the Services:

• Contact details such as your name, address, phone number, and email.
• Purchase details including your name, billing and shipping addresses, payment confirmation, email, and phone number.
• Account details like your username, password, and security question responses.
• Browsing details such as items you view, add to your cart, or save to your wishlist.
• Support details including any information you include when contacting us, like messages sent via the Services. Certain features may require this information; opting not to provide it might limit your access to those features.

Data Collected Automatically

We automatically gather Usage Data about your interaction with the Services using cookies, pixels, and similar tools. This may include details about your device, browser, network connection, IP address, and how you navigate the Site or account.

Data from Third Parties

We may receive information about you from third-party partners, such as:

• Service providers supporting our Site and Services, including Shopify.
• Payment processors handling your financial data (e.g., bank or card details, billing address) to process transactions and fulfill orders.
• Online tracking technologies (e.g., pixels, web beacons) used by us or our partners when you visit the Site, open emails, or engage with our ads. Any third-party data will be managed per this Privacy Policy, though we are not accountable for its accuracy or the practices of those third parties. See the "Third-Party Sites and Links" section for more.

Purposes for Using Your Personal Information

• Delivering Products and Services: We use your data to perform our contract with you, processing payments, fulfilling orders, managing your account, arranging shipping, handling returns or exchanges, and enabling reviews.
• Marketing and Promotions: We utilize your information for marketing, sending promotional emails, texts, or mail, and tailoring ads on our Site and elsewhere based on your preferences.
• Security and Fraud Prevention: We analyze your data to detect and address fraudulent or illegal activities. You are responsible for securing your account credentials; contact us immediately if you suspect a breach.
• Customer Communication: We use your information to offer support, enhance the Services, and maintain our business relationship, aligning with our legitimate interests.

Cookies and Similar Technologies

Like many sites, we use cookies on our Site to enhance functionality and understand user behavior, supported by Shopify (see https://www.shopify.com/legal/cookies for details). Cookies help us remember your preferences, improve the Services, and enable analytics. Third parties may also use cookies to customize services and ads.

You can adjust your browser to reject or remove cookies, but this may impair your experience and disable some features. Note that blocking cookies doesn’t fully prevent data sharing with advertising partners.

Sharing Your Personal Information

We may share your data with third parties under specific conditions, consistent with this policy:

• Service Providers: Vendors assisting with IT, payments, analytics, support, storage, fulfillment, and shipping.
• Business and Marketing Partners: Including Shopify, to deliver services and target ads. Your email or address may be linked with online activities for marketing; opt out by emailing info@shopfiasco.com.
• With Your Consent: When you direct us to share data, e.g., for shipping or social media integration.
• Within Our Corporate Group: For business operations.
• Business Transactions or Legal Needs: During mergers, bankruptcies, or to comply with legal requests, enforce terms, or protect rights. Since FIASCO is new, we haven’t disclosed any categories of personal information yet, but we may share identifiers (e.g., contact details), commercial data (e.g., order info), and usage data (e.g., IP addresses) with the above recipients as needed.

User-Generated Content

The Services allow you to post reviews or other content publicly. Any content you share will be visible to others and beyond our control. We cannot guarantee its privacy or security, nor are we liable for its use or misuse by others.

Third-Party Sites and Links

Our Site may link to third-party platforms. We are not responsible for their privacy practices, content accuracy, or security. Review their policies before interacting. Public sharing on these platforms may be visible to others, and our links do not imply endorsement unless stated.

Children’s Information

Our Services are not designed for children, and we do not knowingly collect their data. If you’re a parent or guardian and believe a child has provided us with information, contact us below to request its deletion.

Security and Data Retention

No security is infallible, and data sent to us may be insecure during transmission. Use secure channels for sensitive information. We retain your data as long as necessary for account management, service delivery, legal compliance, dispute resolution, or term enforcement.

Your Rights and Options

Depending on your location, you may have the following rights, subject to legal limits:

• Access/Know: Request details of your data and how we use it.
• Delete: Ask us to erase your data.
• Correct: Request corrections to inaccurate data.
• Portability: Receive a copy of your data or transfer it to another party.
• Opt-Out of Sale/Sharing or Targeted Ads: Direct us not to sell or share your data or use it for targeted advertising. Enabling the Global Privacy Control signal on your browser may serve as an opt-out.
• Limit Sensitive Data Use: Request we limit use of sensitive data to essential services.
• Restrict Processing: Ask us to pause data processing.
• Withdraw Consent: Revoke consent where applicable.
• Appeal: Challenge a denied request by replying to our response.
• Manage Preferences: Opt out of promotional emails using the unsubscribe link; non-promotional emails (e.g., order updates) may still be sent.

To exercise these rights, use the contact details below. We won’t discriminate for exercising rights but may verify your identity (e.g., via email or account details). You can appoint an agent to act for you, but we’ll require proof of authorization and may verify you directly.

Complaints

If you have concerns about our data handling, contact us below. If unsatisfied, you may appeal to us or file a complaint with your local data protection authority.

International Data Transfers

As a US-based business, we may process your data in the United States or other countries. For European users, we’ll use mechanisms like the European Commission’s Standard Contractual Clauses or UK equivalents, unless the destination country offers adequate protection.

Contact Us

For questions about this Privacy Policy or to exercise your rights, email us at info@shopfiasco.com.

Last updated: April 16, 2025